FREQUENTLY ASKED QUESTIONS (FAQ)

Find quick answers to common problems.

Click the question to reveal the answers.

[ultimate-faqs include_category=’heating-f-a-q’]

VIDEO TUTORIALS

Bond has assembled a collection of videos with useful tips for operating outdoor heating products and accessories.

Adding LavaGlass™

Connecting Propane Tank

Lighting Instructions

WARRANTY SERVICE

If your product is damaged or defective, please fill out the form below for prompt assistance.

YOUR INFORMATION

PRODUCT INFORMATION

Our customer-care team will review your claim and contact you. Please submit proof-of-purchase and photos of your item, including the damaged area, to help us process your claim as quickly as possible.

Please attach picture of your Receipt or other prove of your purchase. We are accept .PDF | .JPG and Word files.
Please attach picture of your item:
Please attach picture of your item:

STILL NEED HELP?

Need a replacement part, help with an instsllation, or any general question about our products please contact us!

Call us at 1-866-771-BOND (2663)

Available hours M–F 8:00am–4:30pm PST

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