FREQUENTLY ASKED QUESTIONS (FAQ)

Find quick answers to common problems.

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Winterizing your outdoor heating unit helps extend its useful. Rule #1 – Keep it out of the elements; cover the unit and store it indoors to prevent weather damage. If indoor storage is impractical, make sure it’s heavily insulated from the weather and raised off the ground to keep water from gathering around the base. Check the covering throughout the winter months to make sure your outdoor heater is well protected.

Bond’s outdoor heating units are made from a high-quality manufactured materials. Our featured material, Envirostone™, is a premium blend of resin and stone powder, sealed with our patented ProCoat™ for superior adhesion and UV resistance.

Using your gas outdoor heating unit for cooking is not recommended. These products are designed for outdoor heating purposes only.

You should NEVER burn wood in any outdoor gas heating unit. The intense heat generated by burning wood can crack the unit or clog it with soot.

15,000 BTU units (1 lb propane tank)
High-flame setting: 1.4 hours
Low-flame setting: 2.3 hours

20,000 BTU units (1 lb propane tank)
High-flame setting: 1 hour
Low-flame setting: 1.7 hours

50,000 BTU units (20 lb propane tank)
High-flame setting: 8.6 hours
Low-flame setting: 13.5 hours

70,000 BTU units (20 lb propane tank)
High-flame setting: 6.2 hours
Low-flame setting: 9.6 hours

Natural-gas convertibility varies, depending on the unit. Check your instruction manual for more information. If your unit does allow natural-gas conversion, check Bond’s compatible conversion kits for easy natural gas conversion.

You should never rest a propane tank on its side. The tank must always stand upright to provide safe gas release. Also, always place external tanks at least 5 feet from the heating unit to prevent unsafe gas exposure.

Bond does not sell a longer hose. To conceal the propane tank, we suggest using a Tank Hideaway™.

Approximately 10-15 lbs of LavaGlass is sufficient for a 20 lb heating unit. Please note: the bottom half of the firebowl should be filled with lava rock and the rest with LavaGlass. The relative low density of the lava rock creates better air circulation.

Yes, while Bond provides many filler options, any fire glass with a minimum size of ½ inch can be used safely. Bond does not recommend using ¼ inch fire glass in outdoor heating units as the smaller glass pieces can clog the burner and ignition guard. The entire firebowl should not be filled with fire glass alone. The base of the fire pan should be filled with lava rock to allow for better air circulation.

VIDEO TUTORIALS

Bond has assembled a collection of videos with useful tips for operating outdoor heating products and accessories.

Adding LavaGlass™

Connecting Propane Tank

Lighting Instructions

WARRANTY SERVICE

If your product is damaged or defective, please fill out the form below for prompt assistance.

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Our customer-care team will review your claim and contact you. Please submit proof-of-purchase and photos of your item, including the damaged area, to help us process your claim as quickly as possible.

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STILL NEED HELP?

Need a replacement part, help with an instsllation, or any general question about our products please contact us!

Call us at 1-866-771-BOND (2663)

Available hours M–W 8:00am–4:30pm PST

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